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New in 2022 : Arrival every day / Promotions : 7 days = -18% / 4 nights min = 12% / 2 nights min = 5%
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Concerned about the protection of your privacy, Camping les Sables d’Or, registered under the number 44175820700017RCS Béziers (hereinafter “we”), attaches great importance to the protection of your Personal Data, undertakes to ensure the best level of protection and carefully monitors compliance with the provisions relating to privacy and the processing of Personal Data.
The purpose of this Personal Data Protection Charter (hereinafter the “Charter”) is to describe how and when we collect, use and communicate certain Personal Data (hereinafter the “Data”) that you send to us or that we collect to meet your needs but also to optimize and improve the quality of the services we offer.
This charter is therefore important for you, who wish to have a positive and confident experience of our services and, for us, who wish to answer your questions in a precise and complete manner, taking your wishes into account.
To deliver our service, we collect Personal Data. This Charter informs you about the methods of collection, processing and use of your Data when:
• You book a stay at Camping les Sables d’Or;
• You visit our website (hereinafter the “Site”);
• You subscribe to our newsletter;
• You contact us;
• You take part in our contests.
Information you send us directly
To create and modify the Data of your customer area
• To book a stay
• To contact us (request for contact, price or brochure)
• To communicate with our customer service
• To participate in a contest
This information may for example contain :
• Your civility,
• Your surname(s) and first name(s),
• Your postal address,
• Your email address,
• Your telephone number(s),
• Your fax number,
• Your date of birth,
• Your sex,
• Your booking history,
• Your method(s) of payment
The same applies to all the information that you communicate to us relating to the people for whom you are booking a stay. You agree here to obtain their prior consent to communicate their Data.
You can choose not to provide us with certain information; however, this decision may deprive you of some of the services and features we offer. The information essential to the provision of our services and functionalities is identified by an asterisk on our collection forms and stated by telephone or in reception.
Data collected automatically.
When you browse the Site, we may collect Data relating to :
• The characteristics of the operating system, browser or devices (computer, tablet, smartphone) that you use to access our services;
• Your location such as your IP address;
• Your navigation path and your interactions with the content of the Site, such as the pages visited, the search keywords used, the frequency of your visits to the Site, etc.
WHY USE COOKIES ?
The Cookie is a small text file saved by the browser of your computer, tablet or smartphone and which makes it possible to store user data to facilitate navigation and allow certain functionalities.
Cookies allow us to keep information about your browsing. They help us understand your behavior and interactions with the site, which allows us to implement changes to make your experience and navigation on the site more fluid and intuitive.
Some Cookies are essential for the use of the media, others make it possible to optimize and personalize the content displayed, and others, finally, to display advertisements.
Cookies do not directly identify a user, but identify a browser or a terminal.
WHAT COOKIES ARE USED ON THE SITE ?
When you connect to our Site, we may install three types of Cookies in your Terminal :
Technical cookies
Objective: to make your navigation on the site possible, to ensure the security of the site and to allow you to access the various functionalities and services of the site.
Audience measurement cookies
Objective: to produce statistics on visits, navigation and interactions with the site.
Advertising cookies
Objective: to offer advertisements adapted to your profile and your interests on third-party sites.
HOW TO DISABLE OR DELETE COOKIES ?
You can configure your browser to modify your consent or express your refusal of Cookies.
You can thus either accept all Cookies, or be notified when a Cookie is placed, or refuse all Cookies. If you refuse all or part of the Cookies, certain functionalities of the Site could be compromised or certain pages inaccessible.
How to deactivate them?
You can decide at any time to deactivate one or more Cookies in order to stop tracking, for this you can decide to configure your browser in a personalized way:
Google Chrome®
To delete Cookies already placed:
Click on the menu in the toolbar and select Settings then Show advanced settings. Under Privacy, click Content Settings. In Cookies, select Cookies and Site Data. To delete all Cookies, click Delete All.
To refuse the deposit of new Cookies:
Click the menu in the toolbar, select Settings and then Show advanced settings. In the Privacy section, click Content Settings. In Cookies, choose the desired level of protection.
Mozilla Firefox®
To delete Cookies already placed:
At the top of your browser window, click Tools, then Options, and select Privacy. In History, select Clear history then check cookies and clear now.
To refuse the deposit of new Cookies:
At the top of your browser window, click Tools, then Options, and select Privacy. In Cookies and site data, click on Exceptions… then indicate the URLs concerned.
Internet Explorer®
To delete Cookies already placed:
Click Tools and select Internet Options. Select Browsing History, then under the Settings option, click View Files. Delete the files.
To refuse the deposit of new Cookies:
Click Tools and select Internet Options. Select Privacy, then Settings and move the slider to obtain the desired level of protection.
Safari®
To delete Cookies already placed:
In your browser click on the Safari menu then select Reset Safari. Then select Clear Cache and Delete All Cookies.
To refuse the deposit of new Cookies:
In your browser, choose the Preferences menu then, in the Privacy pane, choose to block Cookies.
The Data collected is used, depending on your browsing on our site, to carry out the following processing :
• Customer account management
• Basket management
• Management of payment transactions
• Customer relationship management (telephone / chat / email)
• Management of your request (contact, brochure dispatch, price request, etc.)
• Management of your stay
• Sending targeted commercial offers by email, mobile notifications, on social networks, on other websites or any other medium
• Customer satisfaction management
• Operations of statistics, analysis, selection and segmentation of customers in order to improve knowledge of customers
• Measurement of visits to sites (mobile and computer) and mobile applications
• Implementation of competitions and advertising
Browsing Data is collected in particular using Cookies. For more information about these Cookies, we invite you to refer to Article 3.
Perform the contracts concluded between us
We use your Data to allow the management of your reservation and the execution of the various services resulting from it.
Your Data will be used in particular to collect your payments, inform you by SMS, email or any other means of communication on the terms of execution of the contract which binds us (information on your stay, proposal of additional services, etc.).
Provide you with access to the Site and certain services
The Data you communicate allow us to identify you in order to access your Customer Area, access to which is reserved for authenticated persons.
Send you our news and personalized content
If, when booking a stay, creating your account on the Site or requesting contact, you indicated that you would like to receive information (information, news and promotional offers) and personalized content, then we may use your Data to communicate with you.
You can, at any time, oppose our commercial communications by clicking on the unsubscribe link or by following the opposition procedure indicated on these communications, or by contacting us as described in article 8 below.
We are also likely to use your Data to send you advertising messages that may be of interest to you on third-party sites or social media platforms. For more information on this subject, we invite you to read the conditions relating to the use of your Data directly on these third-party sites and/or platforms.
For profiling purposes
We may also process your Data in the context of profiling operations.
Profiling consists of automated processing operations of your Data which aim to analyze, anticipate and evaluate your centers of interest and preferences in order to send you personalized content and commercial offers adapted to your specific needs.
Optimizing the Site and our services
We use your Data to carry out studies and technical tests that allow us to improve and optimize the Site and to personalize our tools and services. For example, it will be a question of ensuring that the display of our various contents is adapted to the terminal that you use.
Process your complaints
When you contact our customer relations department by telephone, via the contact form available on the Site or via any other means made available to you (social networks, chat, etc.), we use your Data to:
• Respond to you and provide a solution to your complaint;
• Ensuring and managing the follow-up of your claim;
• Improve customer relations service.
For the purposes of internal statistics and surveys
We may use your Data to carry out various statistical studies and/or ask you to participate in our own surveys.
Ensure compliance with the law and court decisions
Your Data may be used for:
• Respond to a request from an administrative or judicial authority, a representative of the law, an auxiliary of justice or comply with a court decision;
• Ensure compliance with our general conditions of sale and the Charter;
• Protect our rights and/or obtain compensation for damages that we may suffer or limit their consequences;
• Prevent any action contrary to the laws in force, particularly in the context of preventing the risk of fraud.
Manage your participation in competitions
When you participate in a contest, you provide us with a certain amount of Data. They are essential for the taking into account of your participation, and if necessary, for the delivery of the prize.
In addition, with your prior consent, we may use this Data to send you information (information, news and promotional offers) and personalized content.
In general, your Data is kept only for the time necessary to carry out the operations for which it was collected.
Here are the different retention periods for the Data collected:
• The Data that has been transmitted to us directly as detailed in Article 2 is kept for the time necessary for the purpose of its processing;
• Browsing Data is kept for a maximum period of 13 months;
• Data relating to prospects is kept for a maximum period of 3 years from the last contact you initiated;
• The Data relating to the identity documents that you transmit to us when you exercise your right of access or rectification are kept for a maximum period of 12 months;
• The information allowing to take into account the rights of opposition of the persons concerned to receive commercial prospecting is kept for a maximum period of 3 years from the exercise of this right.
We may also delete your Data upon your request.
However, at the end of the aforementioned periods, and this including following your request for deletion, your Data may be retained to meet our legal, accounting and tax obligations (e.g. obligation to retain invoices for 10 years in accordance with Article L.123-22 of the Commercial Code) and/or during the applicable limitation period and/or in the event of litigation proceedings for the duration of said proceedings.
We take every precaution to preserve the security and confidentiality of the Data and in particular to prevent it from being distorted, damaged, or from unauthorized third parties having access to it.
In accordance with Regulation 2016/679 of April 27, 2016, our subcontractors undertake to implement the organizational and technical means for the security and confidentiality of your Data.
Pursuant to Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights:
• Access rights
• A right of rectification,
• A right of opposition and erasure to the processing of his data
• A right to oppose profiling
• A right to restriction of processing,
• A right to data portability.
Contact
To exercise all of these rights, you must send a letter to the following address:
Camping les Sables d’or chemin des Dunes – 34300 Agde, enclosing a copy of your identity document with your request.
If you believe that your rights have not been respected, you have the right to file a complaint with the Data Protection Officer (DPO) of Camping les Sables d’Or whose postal address is: Camping les sables d ‘or, DPO, Chemin des Dunes, 34300 Agde or email dpo-sablesdor@outlook.fr
In accordance with the Legislation in force, to process your Data, we rely on different legal bases, and in particular:
• Execution of a contract
• Fulfillment of a legal obligation (e.g. retention of invoices)
• When it is in our legitimate interests
• When you have given your consent
A “legitimate interest” must not go against the rights and freedoms of users.
Examples of legitimate interests mentioned in the GDPR, General Data Protection Regulation, include fraud prevention, direct marketing and data sharing within a group of companies.
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